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New Contributor
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Can’t call my landline from my Optus mobile

Since installing the nbn 3 weeks ago we cannot call ring our landline from out Optus mobile. we get the following “Optus advises the number is disconnected OIM1”. 

We can call from a Telstra mobile & make calls from the landline. Also other family members with Optus cannot call it. 

I have called, emailed & used Optus chat & no one is able to resolve the situation. 

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Trusted Contributor
Trusted Contributor

Re: Can’t call my landline from my Optus mobile

You won’t be able to “email to get it fixed”, you need to speak to faults on 133343 or live chat (technical support). They will need to fix the transfer of service from copper to NBN.

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
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Contributor
Contributor

Re: Can’t call my landline from my Optus mobile

I think that might be : 131344

Nbn faults..Extremely busy.

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New Contributor
New Contributor

Re: Can’t call my landline from my Optus mobile

I have called & used Optus chat as well as emailed them. No one able to resolve the issue 

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Online Community Manager
Online Community Manager

Re: Can’t call my landline from my Optus mobile

This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If for some reason it is still not resolved, please follow our complaints process.  


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New Contributor
New Contributor

Re: Can’t call my landline from my Optus mobile

Having the same problem, how was this fixed?

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New Contributor
New Contributor

Re: Can’t call my landline from my Optus mobile

I'm having the same problem. How do I fix the issue? Can someone help?

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Contributor
Contributor

Re: Can’t call my landline from my Optus mobile

In my case it was because Call Diversion was not turned off adter the NBN connection.

Optus turned on Call Divert while the NBN install was on. Then forgot to turn it off.

Hopefully you may have the same thing?

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Online Community Manager
Online Community Manager

Re: Can’t call my landline from my Optus mobile

Yeah that could be a reason, thanks for returning to Yes Crowd to let us know ColinHarry!


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