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2019-05-29 07:53 PM
Since installing the nbn 3 weeks ago we cannot call ring our landline from out Optus mobile. we get the following “Optus advises the number is disconnected OIM1”.
We can call from a Telstra mobile & make calls from the landline. Also other family members with Optus cannot call it.
I have called, emailed & used Optus chat & no one is able to resolve the situation.
Solved! Solved: Go to Solution.
2019-05-29 08:53 AM
You won’t be able to “email to get it fixed”, you need to speak to faults on 133343 or live chat (technical support). They will need to fix the transfer of service from copper to NBN.
2019-05-29 10:45 AM
I think that might be : 131344
Nbn faults..Extremely busy.
2019-05-29 02:59 PM
I have called & used Optus chat as well as emailed them. No one able to resolve the issue
2019-05-30 12:14 PM
This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If for some reason it is still not resolved, please follow our complaints process.
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2019-08-08 04:11 PM
Having the same problem, how was this fixed?