I am trying to use the live chat page......
Solved! Solved: Go to Solution.
Still no word from Optus...as an aside i went to use the feedback form to complain about the web pages not working and the feedback form doesn't work either.
The Live Chat page is working. Customers that encounter problems usually have software that blocks the chat like pop up blockers, firewalls, etc. Have you tried using Chrome in incognito mode?
What's the link for the feedback form that isn't working?
During this response I notice you've sent through a PM so I'll reply to you there as well.
I disaabled my adblocker and ant-virus got it to work but was busy ,,,,you really shouldn't have to disable the Ant-Virus to be able to use it. Anyway i decided to take a trip to the Optus store to see what was happening. Apparentley it got sent but has not been acknowledged yet by Optus.
When i asked why i was told as i am on the Old System it may take a Couple of weeks to go through
Have phoned Optus 3 times from mobile but keeps dropping out as am in black spot in Brisbane and little or no reception. My landline won't work today and need to live chat urgently
Confirming our Live Chat page is working and your issue could be related to what is mentioned above.