Can I use my BYO MODEM on the NBN?

by Online Community Manager on ‎2017-03-09 11:18 AM
Posted by (Online Community Manager)
10th Mar 2017, 11:18am

Want to use your own modem on your Optus NBN connection? These are the things that you might need to consider so you can get the most out of your service.


Limited Support:

For BYO modem users, Optus Broadband Customer Support is limited to assistance with your account; online services (such as email & my account) and your Optus NBN connection, for specific information and support about the features of your BYO modem please refer to the manual that came with your BYO device.


Cannot connect? 

You must plug your Optus supplied modem in first to activate your new connection, once your service is activated and working, then you can swap the connection over to your own device.


Yes Crowd member "Darrell" has some excellent instructions on how to setup your BYO modem click here


Cannot make or receive phone Calls? 

If you have a home phone number with Optus on the NBN, you must use the Optus supplied modem as your main network connection as the modem is specially configured to your phone number.  


You can still use your own modem/router but only as a router that is plugged into the Optus modem; have a look at "MattJ's" post Click here  on how to set up your BYO device to make phone calls.

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