Since moving to Optus nbn from Dodo Broadband can no longer call parents in UK. The UK number is either constantly engaged or the call does not connect at all. More the latter lately.
Called Optus support who checked my account and reset my number and stated to wait for 4hrs before trying again.
Problem still exists 24hrs layer and Optus support lines are busy so thought I would try his forum.
My parents are elderly and not being able to call is frustrating and isolating on both sides.
Any ideas please.
Does your home phone works for local calling? If yes, try to call another UK number and see if that works. If still not working then contact optus technical support, I found the live chat is usually quicker
In the meantime touch base with your parents via another phone or mobile so they are not worry sick about you. If they have a smart phone over there..maybe use online services like Line/Whataspps etc..can even do video chat with them. Video shows a thousand emotions.
good luck. hope that thing are sorted for you soon
That definitely sounds pretty frustrating. Were we able to confirm if there was an international call barring in place? This is something that the customer would need to have requested from us, you should be able to call out internationally by default. I'd definitely suggest speaking with a consultant on live chat. You'll just need to ask them to check if there are any active call barrings on the service. Keep us updated with this one.