Call return Home Phone

[Doublen]

After connecting NBN, when I try to use call return *69 all I get is a automated voice "the operation has failed"

Any ideas why this no longer works?

[Jono_YC]

Hi @Doublen it's not great to hear that you're experiencing issues with your call return service.

If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.

We're also available to assist via Social Media. Please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

[Doublen · Accepted solution]

Feature is no longer available with NBN

[Casey_YC]

Hi there, @Doublen

That is correct. Some features are no longer available when using the NBN VoIP line and the Call Return feature is one of them, I'm afraid.