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New Contributor glennsz
New Contributor

Cable modem/router on NBN

Can I replace the SAGEM modem supplied with my NBN "upgrade" with the Netgear CG3000 cable modem/router it replaced?

The wifi signal from the SAGEM modem is hopeless compared to the Netgear unit

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3 Replies
Moderator Tris

Re: Cable modem/router on NBN

Hi there, your cable modem won't be compatible with the NBN connection, have you tried changing the WiFi channel on the modem? Please chat with our Tech Support team for a hand

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Esteemed Contributor
Esteemed Contributor

Re: Cable modem/router on NBN

You can request a replacement if you'd like as it may perform better.


You could just set your old modem to only do the wifi and point it back to the new modem (connect via cat5)


Or try just swapping the modems over. Use the WAN port. You can basically plug in any modem with a WAN port in the back but you will lose telephone capability if you don't use the new Optus modem.




Peter Gillespie

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Crowd Champion SillyGogo
Crowd Champion

Re: Cable modem/router on NBN

if you already have then give it a try, there is nothing to lose, maybe your optus VOIP phone. 

I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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