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Cable broken from the street

Hi I have a broken cable out the front of my house which has been pulled out from the road works that has been going on. For awhile I have contacted Optus many times they have sent x2 nbn people out but both of these people don’t fix the broken cable I need some one that can actually fix the cable this is so frustrating help me Optus 

 

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Re: Cable broken from the street

Hey @Karen1233


Really sorry to hear that the 2 NBN technicians have not been able to resolve the broken cable. If the issue is not effecting your service.

For Example: 

· No Broadband connectivity (no access to the internet) 

· No Mobile connectivity (can't make or receive calls) 


I would recommend reaching out to us by Messaging. Please note, the team won’t be able to respond right away, but they’ll be with you as soon as they can.

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