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New Contributor Annika313
New Contributor

Bloody Optus

My NBN box is connected - 4 lights, My Optus Sgem Modem is connected, My home phone works, devices can connect to the WIFI network but NO INTERNET (ps it did work for 17 hours within the 6 months it has taken to connect)!!!!! Diagnostics (MAC) are green for WiFi, WiFi Setting, Network Settings and ISP - Then red or yellow for Internet & Server.....was just on hold for 45 minutes and then got cut off from Optus and the chat has been bust more than 1 hour - What am I supposed to do - Any clues!

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Crowd Champion SillyGogo
Crowd Champion

Re: Bloody Optus

Oh dear, when did you received the SMS from Optus that your connection is active? Strange that your home phone is working and internet is not as the home phone uses the internet to connect. Have you tried to connect to the Sagem modem via a cable ? 


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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