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2019-08-19 11:46 AM
We have a BYO modem that has worked for over a year on FTTP. We have relocated office over the weekend. Optus have said it is activated and they can see there is a router connected, but on this end we get no internet.
Do I need to enter my username and password in the router, or should it work on DHCP config as it did previously at the old premises?
It works fine when I connect it to a different UNI-D port, still connected from a previous tenant.
2019-08-19 11:56 AM
For new services the Optus accounts system is waiting to see the supplied router plugged in to finish the voice activation and therefore complete the order.
I would think same rules apply for relocation as its a new activation.
No username/pass is required for Optus NBN.
2019-08-19 12:00 PM
Optus have confirmed they can see the router from their end and has activated the service.
2019-08-19 12:07 PM
What happens if you just connect a PC stright into the Optus UNI-D port and reboot it?
Are you sure the active UNI-D port isn't now actually Optus?
2019-08-19 01:13 PM
UNI-D port is definitely iiNet. Connect a laptop - get nothing.
I have now found an Optus modem. WAN lights come on, but doesn't connect to internet. I'm back on hold to them so they can now support the Optus modem.