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rfb
Contributor
Contributor

Are you serious?????????? Not able to report a fault

Optus once again had an NBN fault - not reported on their website - but you cannot log a fault without your "Service Number/Optus Broadband Username".

AND I AM LOGGED IN

'scheduled NBN service' is apparently happening 2am to 6am tomorrow so I guess it has already started.

Third time in a week Optus has had a fail and no response.

Optus is a load of BS

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Ray_YC
Online Community Manager
Online Community Manager

Re: Are you serious?????????? Not able to report a fault

Hi rfb,

What page are you on that is logged in?

These pages don't have a log in feature so you need to enter your details.

https://www.optus.com.au/about/network/service-status

https://offer.optus.com.au/fault-logging

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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