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2017-04-21 09:44 PM
2017-04-22 09:05 AM
Well that is the million dollar question and given Optus has been giving everyone the same response about upgrades happening soon I don't think they have much credibility left on the subject. I think if it was my connection I would be looking elsewhere as I don't work on the possibilities that something may be improved when they can't even give a time frame on when this might happen.
2017-04-23 04:56 PM
Sooo, no resolution at all so far, no repairs in the 24-48 hours as was suggested by tech support to complete my activation (which was apparently the issue). Still averaging less than 3 Mbps. No one from Optus wants to look into this for me?
2017-04-24 01:42 PM
Same issue and now into my 3 week.. All you will get from Optus is the run around.. The only bit of good news I can tell you is if you lodge a complaint with the TIO and/or ACCC the Optus will offer to let you exit your contract as this is apparently a resolution as far as the TIO and ACCC are concerned (What a Joke).
Optus have told me that this would only apply to my internet service contract and not all the other services I currently have through them including mobiles etc. If I want to exit those then I would need to pay exit fees.
Basically you could be in for a VERY long wait to get anything like the service Optus promised. I have been told anywhere from 6 - 12 months.
Optus cannot/will not give you an ETA on a resolution and expect you to be a good little customer and pay your bill in full even though they will not provide you the service promised in full..
I wish you luck.. You're going to need it.
2017-04-24 11:35 PM
Hey AinB, I'm sorry to hear that this has been your experience
I can absolutely understand that this would be very frustrating.
We'd love to look further into this for you if you'd like to PM through your account details (username/ phone number/ account number) as well as your full name and date of birth.
2017-04-25 10:50 AM
PM sent, Marie.
Whilst the activation team still says it is only partially active (without knowing why), tech support confirms the service is fully active and it wouldn't work at all if it wasn't.
Achieved 0.27Mbps download at 8 pm on Optus' own speed test last night, and still less than 2 at midnight.