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Well that is the million dollar question and given Optus has been giving everyone the same response about upgrades happening soon I don't think they have much credibility left on the subject. I think if it was my connection I would be looking elsewhere as I don't work on the possibilities that something may be improved when they can't even give a time frame on when this might happen.
Sooo, no resolution at all so far, no repairs in the 24-48 hours as was suggested by tech support to complete my activation (which was apparently the issue). Still averaging less than 3 Mbps. No one from Optus wants to look into this for me?
Same issue and now into my 3 week.. All you will get from Optus is the run around.. The only bit of good news I can tell you is if you lodge a complaint with the TIO and/or ACCC the Optus will offer to let you exit your contract as this is apparently a resolution as far as the TIO and ACCC are concerned (What a Joke).
Optus have told me that this would only apply to my internet service contract and not all the other services I currently have through them including mobiles etc. If I want to exit those then I would need to pay exit fees.
Basically you could be in for a VERY long wait to get anything like the service Optus promised. I have been told anywhere from 6 - 12 months.
Optus cannot/will not give you an ETA on a resolution and expect you to be a good little customer and pay your bill in full even though they will not provide you the service promised in full..
I wish you luck.. You're going to need it.
Hey AinB, I'm sorry to hear that this has been your experience
I can absolutely understand that this would be very frustrating.
We'd love to look further into this for you if you'd like to PM through your account details (username/ phone number/ account number) as well as your full name and date of birth.