In your repeated complaints to Optus I imagine at some point a fault ticket(s) was raised?
Do you have them so we can follow up on it?
Thanks for getting back to me. That ticket is from 2018 (verifying your issue does indeed go back 18 months) so I won't be able to do anything with that now.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the complaint reference details and they'll be able to follow up.
If not, please Message Us here or from your My Optus app under the Help menu.
I don't see how but, I don't have all the facts. The BB network that existed back in 1998 was MUCH better than what THIS Optus had anything to do with. Optus @ home was WAY better.
My largest complaint for optus these days isn't really the quality of the speed available but the quality of some of the staff (not Aussies), it can be very disconcerting to have to explain yourself in ENGLISH every time you need to report a fault.
Just updating the thread to advise still #1 for the fourth quarter in a row 🙂