The ACCC has found that Optus outperforms it's competitors in NBN speeds in their latest Measuring Broadband Australia quarterly report.
Optus achieved the highest percentage of maximum download speeds during the busy evening period – ahead of nearest rival TPG.
The quarterly report tracks how Australians are experiencing internet performance in their homes and showed that Optus has the highest percentage of maximum download speeds during the busy evening period from 7-11pm.
Dennis Wong, Managing Director Networks, said: "We’re thrilled that Optus has the fastest NBN peak evening speeds independently tested by the ACCC. The results reflect the considerable investment we’ve made to our network to improve our customers’ experience and ensure they consistently achieve a high level of performance.
"The ACCC report provides more positive news for Optus following the launch of our truly unique 5G network this week, which promises to deliver customers a game-changing, world-leading experience on their 5G home and 5G mobile devices," he said.
The vital statistics
I think you might have the NBN technologies mixed up. FTTN (Fibre to the node) is essentially old fashioned ADSL (with the node a bit closer to you) and for about 40% of the population using it its a bit of a lottery what speeds and stability they'll get between 12Mbps and 90Mbps.
There's no reason NBN HFC shouldn't provide a stable 90Mbps to every home if its not faulty (i.e. there is something wrong that needs to be repaired). I agree it absolutely on Optus to arrange for the NBN to track this down.
After all this time I'd request the contract be ended (without penalty) and look to another RSP who might look into the issue more thoroughly.
Also there are modems that can handle line stability better so replacing the standard Optus unit should be looked into.
Note that the EPL can be purchased from Optus monthly for $15 and used with any RSP so that should be a good thing.
Just a practical thought. I once had a device that also froze up everyday or two. I ended you plugging it into a a cheap wall timer and setting it to switch off/on at 4am every day. The result was it essentially was always working when I needed it.
Seems Optus still rate well in the ACCC results (these just out for February 2020)
Its a pity though that they seem solely focused on download speeds and not as much on dropouts and upload speeds.