I am on the tier 4 speed pack..If i do a Optus download test (WiFi) with my Ipad i get 112MBps download speed if i use my Win10 Laptop i get 57MBps. Upload speeds are Ok.My laptop only has 2.4Ghz WiFi but the Win10 speed should be better. And yes i removed all other devices for the Tests.
Anyone more knowledgeable than me got any suggestions.
Thanks for raising this with us.
Can you please perform a speed test → speedtest.net, connecting your laptop directly to the modem via an Ethernet cable?
This allows us to see your end speeds and eliminate WiFi as a possible issue.
Once complete please share the screenshot of the results and we will do what we can to further assist from there.
Cheers for that @jeepers, that's certainly not great to hear. Have you tried troubleshooting as of yet? I would recommend giving that a shot which will provide you with some more information and guides on how to better the connectivity from your premise. Give those a shot and see how you go.
Should you continue to have issues, I would also recommend having a chat to our 24/7 Messenger teams whom will be able to look into your services and advise further.