cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
georgehifi
New Contributor
New Contributor

*69 recall last number

On home phone *69 recall last number is not working now after the NBN switch over?

George 

0 Kudos
Reply
5 Replies
Steven_YC
Moderator
Moderator

Re: *69 recall last number

Hey George, 


Great question to ask!


Congratulations for switching over to NBN. I hope the transition was as smooth as it could be.


Could you clarify what isn't working? Is the landline not capturing the number or is it not dialling through?


Call Return on the landline only works if it meets the below criteria.

- The number in question is not Silent or Unlisted

- The number in question is not a Overseas phone call or part of a complex business phone system

- The number in question has not manually blocked call return


- Steven

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

ghr
Occasional Contributor
Occasional Contributor

Re: *69 recall last number

I switched to nbn yesterday. *69 is not working: it says "The operation has failed".

This is despite the fact I can see the number that has just called: it is not hidden.

0 Kudos
Reply
Tina_YC
Moderator
Moderator

Re: *69 recall last number

Hi @ghr, thanks for raising this with us. We have been informed that Call Return is not available on nbn™ or LAR services, however, we will need to confirm this with our NBN team first. Once they get back to us, we will message you back here. Tina. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

0 Kudos
Reply
ghr
Occasional Contributor
Occasional Contributor

Re: *69 recall last number

Hi Tina_YC, 

You are misinformed.

I have just had it turned on and it is now working. 

Also see https://www.optus.com.au/for-you/support/answer?id=1650

ghr

Tina_YC
Moderator
Moderator

Re: *69 recall last number

Oh, that's great to hear! Thanks for getting back to us with an update. We will inform the team about this now. Tina. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.