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Mzam
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New Contributor

4g backup

Seen previous thread on 4g backup for NBN not working & 800 batch of faulty SIM. Connected about 1 month ago, NBN outage in my area & the 4g backup doesn't come on. Went online helpdesk ask to take out & reinsert & reset from their end, still no network signal. Advised will lodge to case management team, wonder how long will that takes & if SIM card came from the same faulty batch as earlier thread.
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YetAnotherAcc
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Re: 4g backup

These days who knows how long anything takes through Optus support. Your best bet is to take the SIM to a store and ask them to do a SIM replacement (not just issue you a new SIM). Make sure you tell them that its for the Ultra WiFi modem with 4G back-up. You should also confirm with them that its been activated.

Mzam
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Re: 4g backup

Will try that. Nothing to lose anyway if not won't be able to WFH come Monday.
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YetAnotherAcc
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Re: 4g backup


Nothing to lose anyway

Exactly. Besides it was one of the long time Optus staff here that advised doing the in store swap so the process should work.

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