cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

4g backup not working

hello,

I have recently tried to set up an NBN modem and while we are are waiting for a technician. Unfortunately the 4g backup is not working. I have been bumped by 4 different optus staff on the chat over a period of 3 and half hours with nobody being able to help me let alone give a straight answer. 

We are a household of three currently all working from home during the melbourne lockdown and have had to take sick days because of this. Optus what are you doing! The service has been appalling. I massively regret switching providers. Never had this problem with TPG.

0 Kudos
Reply
2 Replies
Highlighted
Moderator
Moderator

Re: 4g backup not working

Hi @bernpillok,

Thank you for raising this issue.

Please note that we are unable to look into account details on Yes Crowd. 


If you are still needing assistance on this, please send a private message to the official Optus Facebook or Twitter page. Our Social Media team can then securely confirm your details and take a look into this for you. 

0 Kudos
Reply
Highlighted
Respected Contributor
Respected Contributor

Re: 4g backup not working