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Contributor JorgeB1
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3 months without a home phone since I move to the nbn,what the Optus,answer the phones

 
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New Contributor pmann
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Re: 3 months without a home phone since I move to the nbn,what the Optus,answer the phone

I thought mine was bad... 10 days without connection since my "activation date" multiple online chats, but the last phone call i tried I was in an hour queue.

 

How have you not cancelled your order and gone elsewhere? thats what im now looking into.

 

Worse. Service. Ever!

Online Community Manager
Online Community Manager

Re: 3 months without a home phone since I move to the nbn,what the Optus,answer the phones

Your post has been edited as it is a breach of our Community Guidelines. Thank you to the reporter.

Please visit our No Dial Tone: NBN Troubleshooting page

 

This is not something that we can currently assist with here on the forum. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. 

If not, please chat with us.
If for some reason it is still not resolved, please follow our complaints process.  


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Contributor JorgeB1
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Re: 3 months without a home phone since I move to the nbn,what the Optus,answer the phones

@@@@Ray_YC instead of editing the comments here why don't you do your job and tell people on the other side of the world to answer the Damn phones  people here in Australia are not sitting on their butt all day to be on the phone to get their call answer by someone who doesn't even know what they are doing  here is my reference number 20865026 check it and you will see what I'm talking about 

Online Community Manager
Online Community Manager

Re: 3 months without a home phone since I move to the nbn,what the Optus,answer the phones

I have checked your fault ticket and can see the team tried to contact you last week but were unsuccessful, you have since reported to them the fault still exists via text message and they are continuing to attempt to resolve it.

As per above, if you are not satisfied with the outcome so far you can log a complaint.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Contributor JorgeB1
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Re: 3 months without a home phone since I move to the nbn,what the Optus,answer the phones

@Ray_YC you make it sound like it is my fault, yes someone rang and hung up straight away  I try calling back and the wait was one hour do you think I got the time to call during working hours and be for an hour on the phone just to hear they still working on it, you must be kidding, I spoke with alisha from the escalating team two weeks ago now and I been trying to talk to her again but without success, I asked to be put back to my ADSL account again so I can look somewhere else and told me to wait, freaking how long do I need to wait

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Online Community Manager
Online Community Manager

Re: 3 months without a home phone since I move to the nbn,what the Optus,answer the phones

That was not my intent. I definitely acknowledge how frustrating it must be. Unfortunately again I need to confirm it is not something that we can assist with here.

You can send a message to the Social Media team who can then look up your account and find Alisha and follow up with her.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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