What a horrible experience it is trying to deal with your company.....its bad enough that our NBN goes in to fault mode every month ...but YOU have made it sooo hard to chat live with someone who can rectify our problem......do you at least have TPG's number??
Sorry to hear about your NBN connection issue, @Godoggies. We don`t have access to customers account on this public forum. If you are not able to connect via the messaging chat service then please send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app if you have access to Social Media.
Alternatively, you can contact us on → 131344 Mon - Fri 8am - 8pm AEST to assist you further.