Hi. I have a similar problem that worsen with kids attending school program online that required a lot uf uploading videos. Could you tell me what was the point NBN or Optus accepted second NBN connection, Please
HI Thank you for advising this is possible as I am having the same problem, I have advised optus I am happy to pay for the extra connection and they have told me to contact NBN for the additional line, however when speaking to NBN I was told to talk to optus…...could you please tell me who actually organised this for you. I have Telstra for the home and I personally us optus and do not want my information shared on the network as I work from home and deal with peoples personal information and due to strict privacy rules I need to ensure this information is always protected.
our connection is via cable
thank you in advance Jane
thanks Mel, I spoke to NBN they told me they needed optus to put in the request as they are wholesalers only, I spoke to optus and have had so many different stories, one even linked this post saying it was not possible to have two connections, obviously didn't read it well as I copied you post back to them...…. I have escalated as they have tried to use my Telstra NBN and said my NBN is now with them...….excepet that is a current Telstra account.....I will definitely get in touch with my member for parliament. thanks for you help.
I have the lines already installed into the house which optus broadband is connected to and I have another set that Telstra nbn use....so cabling should not be a problem
Im in the same situation. Im renting an office in a 3 story building and one of the other existing tenants already has the only NBN thats connected to the building.
I spoke with Telstra some time back about the options of installing a second line and they said no problem, but there will be an additional fee to run the new line to the building, something around the $250 figure. Anyway, 2 mths later after placing the order, I find out Telstra has lost the order (doesnt exist). So i thought wow, no surprise, let me see what OPTUS can do. They were very prompt and i explained the situation about the existing line and that i need a new line. Sure no problem we can make with work. Ok so placed the order. But something didnt feel right, modem is on its way and all I have to do is connect to activate the service. Connect to what !!! hahah.
So here I am now trying to re-explain to the activation department the situation and that sending the modem is a waste of time. Its at this point they tell me i need to ask the Owner/Developer to submit an application/registration with Council or NBN authority to allow multi NBN connections - not sure what fees are involved. This should have been explained form the beginning, now I need to cancel the service.
Hi in the end I could not get optus to help and all i got from them was one large mess as they took over my existing Telstra NBN line and it was difficult for Telstra to get it back, it took nearly 3 months. After 20 years with Optus I have now cancelled my services. I have one NBN connection with Telstra and the other with Aussie. Aussie were great and new exactly what i needed and it is called a subsequent installation. other wise you can get 2 separate NBN connections with either Telstra or Aussie. We are cable and such an easy process. Aussie/NBN technician split existing line and installed new modem. hope this helps