100Mbps down though only 5Mbps up

[neggleston]

Anyone else experience performance issues with speeds in the Wentworthville area. I'm getting approximately 100Mbps down though only 5Mbps up. Service was activated about 2 weeks ago then uplifted to the 100/40 plan.

Admittedly the NBN is offered through my Foxtel cable.

Been trying to get support to rectify though not having much luck. 

[petergdownload]

Nothing to do with Foxtel.

Something to report to your RSP (Optus) and they might test the line and get NBN to come out and check.

FWIW 5Mbps is about 3 times faster upload than any residential plan has ever had before. Unless you're sending a lot of data to dropbox, googledrive, etc. then 5 or 40 won't make any difference to your online experience.

Not outages or issues reported in your area though.

Regards

Peter Gillespie

[neggleston]

Interesting enough if I plug my PC directly into the NBN box, I get approx 37Mbps which is what I expect. Then go back to the original configuration of NBN Box->Optus Sagecom Router->PC back down to under 5 Mbps.

[petergdownload]

That does seem telling.

Try disabling wifi on the sagecom and testing speeds.  

Otherwise I would request a replacement box from Optus.

Regards

Peter Gillespie

[neggleston · Accepted solution]

Did a full hard reset of the router and now getting 38Mbps.

So all good now!

Cheers

Nick