As a senior who is not totally tech savvy having two problems. Wireless internet modem was changed in January due to equipment failure. Old unit was supposed to be cancelled. Since January have been billed for both units (separate sim numbers). Every time I rang up to complain about this was told pay your bill and it will be sorted by a credit on your next account. Never happened. Tried do download My Optus app to discover "your device is not compatable with this version". Call centre are not accepting calls on billing issues so Optus to me are completly uncotactable if you have a billing problem,not that the call centre have been any help so far.
Also at the same time as I went into the Optus store to collect the new modem I told them I was cancelling my Foxtel and wanted a plan that would allow me to stream movies/sport etc. Was sold a wireless plan with 70GB of data and told this would be sufficent. Its not. Have been told I should have been sold the NBN unlimited data plan. Can someone tell me how I contact Optus to rectify these problems. Next resort to me is the Telco Ombudsman.
@bothshoes As you do not have access to the My Optus app, if you have a social media account you contact Optus Support, please send a PM to Optus on Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.
If you are not in lockdown, out shopping and the Optus Store is open you could call in for some help.
As far not taking calls on Billing, I would claim financial hardship as you being billed extra due to a mistake by Optus. You can call 133 937 Mon - Fri: 8am - 7pm (AEST) Sat: 9am - 5pm (AEST) ignore the prompt to press 1 and wait for the options. I have read it can be a long time on hold.