cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
COVID-19 impact to Yes Crowd & Contact Centres info here
Highlighted
New Contributor
New Contributor

Unable to message using app

Hi hoping to get some help..
since I changed my internet service as previous one would cut out, I have started to have the same issue with the new one & currently my internet hasn’t worked since Saturday.
As I use wifi when I’m home I have now started receiving notifications of additional $10 as I wasn’t aware wifi wasn’t working!!
Now nbn is in my area I would like to change as in my previous house I never experienced internet issues as I have in this house & it’s extremely frustrating
Could you please help?
Thank you
0 Kudos
Reply
1 Reply
Highlighted
Moderator
Moderator

Re: Unable to message using app

Hey Nieshaldj,


We're not able to take a look at your connection or assist with moving to nbn over the forum. However if you send our social media team a message on Facebook or Twitter, they can take a look into your current connection. To discuss the move to nbn it's best to speak with our Sales team on 133 345, or chat with our online support via the My Optus app.

0 Kudos
Reply