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cdefraga
New Contributor
New Contributor

Unable to display your services via app - My Optus App

Please help,  Unable to display your services via app - My Optus App.

key in my user name and password and comes up with "Sorry about this  We're Unable to display your services via app. Please log into our website to view your services."

Regards,

Craig de Fraga

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Tina_YC
Moderator
Moderator

Re: Unable to display your services via app - My Optus App

Hey @cdefraga, thanks for getting in touch with us. It looks like we need to adjust your My Account/ My Optus App settings from our end. 


Please note that we’re unable to look into account details on Yes Crowd. If you’re still needing a hand, we recommend messaging us via the Messenger site. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook page or Twitter page for further assistance.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

cdefraga
New Contributor
New Contributor

Re: Unable to display your services via app - My Optus App

Sorry your suggestion of using Facebook or Twitter is no good to me as I don’t use social media apps. Where is the live chat for Optus to solve my Optus app issue. As I first said I can login to Optus app with correct user and password but it gives me the message of “ Unable to display your services via app - My Optus App”. Please forward my post to the right Optus team to fix my issue please. Regards Craig
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Jack_YC
Moderator
Moderator

Re: Unable to display your services via app - My Optus App

Hey there @cdefraga, as @Tina_YC mentioned, if you don't have a Social Media account, you can also reach us through our Messaging page. Just send us a message through there and our Customer Care team will be able to help you out with this.  

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.