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New Contributor
New Contributor

Pending service

Hi. I tried to log in to my Optus app for the first time and it says your service is still pending, however, I have already activated my sim. 

I have tried to delete and install the app several times with no success. 

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Trusted Contributor
Trusted Contributor

Re: Pending service

@Gaurab05 You can use social media to contact Optus Support, please send a PM to Optus on  Facebook or a DM on Twitter and include in the message you cannot access your account via the Mp Optus app.

I am not an Optus employee. If a reply helps please give a Kudos and when an issue is solved please mark as solved.
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Online Community Manager
Online Community Manager

Re: Pending service

How long has your SIM been activated, Gaurab05?

If it's been less than 48 hours that is likely the reason why.

If longer than that, as Tigers1719 advises, please contact Optus directly.


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