Solved! Solved: Go to Solution.
Thank you for raising this issue and sorry to hear you may be having some issues with the My Optus app. This may be happening because your My Account is not set-up correctly.
Please note that we’re unable to look into account details on Yes Crowd.
We recommend messaging us online from a computer to get this sorted. The team is available 24/7 and are ready to assist customers as quickly as possible.
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