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sarahhoness
New Contributor
New Contributor

Optus app

I downloaded the Optus app and after accepting terms and conditions is says on a blank screen that says “account services” and to “ask our team if u got any questions”.

I have tried all the trouble shooting measures listed on the website but it didn’t work. Help?
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George_YC
Moderator
Moderator

Re: Optus app

Hi @sarahhoness

Thank you for raising this issue and sorry to hear you may be having some issues with the My Optus app. This may be happening because your My Account is not set-up correctly.

Please note that we’re unable to look into account details on Yes Crowd.

We recommend messaging us online from a computer to get this sorted. The team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.