Optus App limiting to only one account

[narayanababu02]

My Optus app on my mobile is only linked to the Optus mobile number. I have Optus home broadband account too, but I can't view this or make any changes/bill updates through the Optus app.

Is it possible to set the Optus app to view multiple accounts with Optus?

[z_hook · Accepted solution]

Hi @narayanababu02,

Thanks for raising this with us.

It sounds as though the accounts will need to be consolidated so you can view them all via the My Optus App/My Account.

Please note that we’re unable to look into account details on Yes Crowd.

We recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.