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New Contributor
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NBN connection - critical enquiry

MY NBN connection was supposed to happen yesterday between 1 and 5 pm - nobody turned up and there was no message.

I've since been in a chat with Leah in Tech Support through the App - she asked me to wait a while as she sorted it out. She also asked me to ensure my notifications were on so that when she had an answer, I would be notified. Done and done.

Now I've got about 6 notifications but every time I try to access them, the App opens, but all I get is a set of red, blue and yellow dots expanding and contracting across the screen - I can't access the messages on the app. Optus need a reprogram of that App.

Help - how do I contact Optus when their App chat system isn't working?

 

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Re: NBN connection - critical enquiry

Yet another notification on the MY Optus App - but I can't access it. The app seems to be useless, or at least limited. 

 

Help!!! How do I talk to my "communications" supplier? 😉

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Re: NBN connection - critical enquiry

Optus aren't to good at two way communications.

You'll need to contact Optus again yourself and ask what's going on. Hopefully there is a note in your file they can say that a new date has been booked.

FWIW Optus can't control if NBN techs turn up. Only that another appointment is booked if they don't.
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