Our Social Media team are across most of the various fixes for these sorts of issues.
They won't be able to respond right away, but bear with them and someone will respond back.
We're treating customers who can't access the My Optus app or My Account as critical.
Hi @Spollydolly, thanks for getting in touch with us.
We recommended following the 6 troubleshooting steps on this page. The steps may help you get the app back up and running again. If you need further assistance, please send a private message to the official Optus Facebook or Twitter page so we will give you a hand there.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.