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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

I couldn’t log in to the app

I need to talk to the team right now, I couldn’t log in to the app, could the team just talk to me on the email??
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Online Community Manager
Online Community Manager

Re: I couldn’t log in to the app

if you have a social media account Kahyan, please then send a PM to Optus on Facebook or a DM on Twitter  with the details for further assistance mentioning you’re unable to use the My Optus app.

They may not be able to answer right away as messages are queued but they will respond as soon as possible.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor
New Contributor

Re: I couldn’t log in to the app

Yes, I did for couple of time to fill up the form and submitted but they keep saying my document doesn’t match, how could it be? Then does that mean I don’t have to pay for the bill since my records seems missing????
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Online Community Manager
Online Community Manager

Re: I couldn’t log in to the app

Do you mean the Social Media team asked you to fill out a form? You may need to visit an Optus store with ID if you have account details that are a mismatch.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor
New Contributor

Re: I couldn’t log in to the app

Of course I will, if I could. But I’m not in Australia right now, I’m so lost now, no one couldn’t even help because I couldn’t log in to the account. I’ll just leave my email, hidden

Please have someone to email me and help me with that problem, actually my main reason is to talk about to wave the extra charges on my account. I talked to the team last month but they want me to tell the team this month again due to the bill haven’t show last month.
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Online Community Manager
Online Community Manager

Re: I couldn’t log in to the app

I'm afraid there is no e-mail option. You'll need to persist with the Social Media option or call Optus on +61280825678.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor
New Contributor

Re: I couldn’t log in to the app

Honestly . Not helpful at all. Anyway thanks
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