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Connecting thru apple tv

 

 

I have been trying to connect OptusSport app to Panasonic TV trough apple tv

Everyday I connect it successfully on the first attempt.

However after watching it and then turning off television it does not allow me to reconnect to TV immediately .I just get the whirling circle.

 

This has happened three days in a row.  Mystery.  Do I need to log out of app each time and then log back in?

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Re: Connecting thru apple tv

Hi @Annie1949,


Sorry to hear you're facing some ongoing issues using Optus Sport with your AppleTV


Please log a support case with the Optus Sport team via the website.

  1. Make sure you are logged in with your registered Optus Sport username and password
  2. Visit the Help and Support section via the in-app menu
  3. Click Log a case
  4. Enter a title for your issue
  5. Select a relevant category for you issue from the drop down list
  6. Briefly describe the issue you are having. Any detail you provide here will help us resolve your issue as quickly as possible
  7. You can upload an image or screenshot if it’s relevant to the issue and will help identify the problem
  8. Press Submit
  9. We will send you an email with your reference number
  10. An agent will review your issue and come back with a resolution or contact you via an in-app notification for more information
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