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Hi there CrydallCattt,
Unless your bill is very overdue, say 2 or more bills, generally the barring is first for outgoing calls/messages only. Have you had outgoing calls barred first? If not you should be able to still receive calls. In then goes to suspension of the service which includes incoming calls so it's possible that is what you have at the moment. In the meantime is it possible to borrow somebody's phone such as your Mums' to let the doctor know to reach you on another number? We don't want you to miss the appointment.
It is disappointing you have not been able to get through to anybody at Optus to discuss your account. We have a direct line to our Financial Hardship team. We encourage you to please also visit this page for a list of helpful external resources for personal support.
Just a note that this is an online public forum so I'm afraid we don't have access to your account here so won't be able to restore your service. As you're unable to use the My Optus app, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.
If you don't have one, please let me know and we'll explore another option.
Please let us know how you go with contacting our Social Media team. They may not be able to respond right away but they will as soon as possible.
Can you contact our Social Media team?
What is your name on Facebook? I'll be happy to ask the team to locate and prioritise your message.
Thank you, I have just seen your post and notified them now.