Please pass on this bug report to the development team for your My Optus android app.
My phone is a Nokia 8 Sirocco running Android 10
I am running My Optus v6.14.1
My mobile account has 19 services. When I use the app to set Optus Pause, I am offered the choice of which service to pause. However, only the first 10 services are listed.
Since this function is only available through the app, I have no way to pause the additional 9 services.
This is easy to replicate so I doubt the developers will need further information, but they are welcome to PM me if needed.
Hi @Garth2079, we will need your account details to lodge your Optus app issue with the relevant team. However we can`t access customers account details here as this is a public forum. As such your best to contact our support team via the → messaging service to assist you further.
I've a similar issue where my home NBN, although visible as a service when using the app, doesn't appear as an item to pause. I tried support who stated there should be a link at bottom of app. There isn't. They thought maybe merging my fetch account would help. Can't see how as the NBN service is already visible within my mobiles account, just not on pause. If I seelct NBN to view in the app and then select pause, again only provides me with the 4 mobiles. Definitely feels like an app issue to me.
Thanks for bringing this to our attention. It does sound like an issue with the My Optus App. We do apologize for that. In this case, we'd recommend deleting and reinstalling the app. Please also make sure the app has been updated to its latest version.
Please refer to this article on "My Optus app & My Account troubleshooting" → https://bit.ly/32Wriwm
If the same issue persists, please send us some screenshots of the error message via Facebook PM/ Twitter DM.
Hi @Garth2079 - Thanks for sharing this with us here.
From the notes I have available to me, Kartik has flagged this and passed it onto the team. I'm not able to see if there is a reply or not and it's likely they will want to replicate this on an account before they can assess it. I do understand it's a 10+ service however, generally this needs to be raised with account specifics before they can rectify the issue.
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