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New Contributor
New Contributor

unable to set up direct debt

Hi 

I would like to get some fix this issue with login my account on my laptop after many attempts in the past 2 years and numbers of phone calls with Optus. 

 

I can login via the mobile app but when setting up direct debt, it still refers me back to the website, which I cannot login again.

 

Can someone from Optus supporting me, which no one supports me when I called previously?

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4 Replies
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Regular Contributor
Regular Contributor

Re: unable to set up direct debt

Try giving Customer Service a call on *****to setup Direct Debit.

If not instructions on how to setup through My Account and Optus App are located here: https://www.optus.com.au/for-you/support/answer?id=1324

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Moderator
Moderator

Re: unable to set up direct debt

Hi @kamancha, sorry to hear you're having some issues with setting up your direct debit.  

Firstly, can you please try to reset your password here → https://bit.ly/2JDYrVl and try logging into My Account again.

Can you also please try following the steps here → https://www.optus.com.au/for-you/support/answer?id=1437 to see if they fix your issue.

As @pwright mentioned, please follow the guide he provided to set up direct debit once you're able to login to My Account successfully.

If you're not having any luck, please reach out to us by a private message via our Social Media pages (Facebook or Twitter) where we'll be able to grab your details securely and take a closer look for you. 

Alternatively, you can reach us here → app.optus.com.au/msg-us?tags=OCAYCMSG on a smart device via our Messaging service on the My Optus app 24/7.

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New Contributor
New Contributor

Re: unable to set up direct debt

@Vin_YC 

When i login via website, it keeps saying "immediate password change required".

I have not been able to log in at all for almost 2 years now. 

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Moderator
Moderator

Re: unable to set up direct debt

Thanks for letting us know, @kamancha.  Did you have any success with the password reset via the link I provided?

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