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New Contributor
New Contributor

slow email delivery

why is my email delivery so slow sometimes even when I have 23+MBPS nbn speed,. it can take more than a minute to download an email

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Respected Contributor
Respected Contributor

Re: slow email delivery

The problem is not the speed of your connection its the fact that Optus' we mail servers are very often overloaded. 

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Moderator
Moderator

Re: slow email delivery

Hi @mike9676, there could be many factors affecting this. Is this directly through the Webmail → website? Has clearing the cookies / cache helped? What about using another browser. If it is an email application then has any → basic troubleshooting helped? 


If the issue still continues then please raise it with our Technical Support team either via the → messaging service or by calling them on  131344 - Mon - Fri 8am - 8pm AEST to assist you further.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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