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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

refund

I have paid just 30 Dollas for 35 G for my prepaid phone, but plus only 10.  Actually I had 85 G, So I expect 85+35G, but there is 95.  I don't know.

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Online Community Manager
Online Community Manager

Re: refund

Hey there,

Just a heads up as per the red advisory message when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team can be reached 24/7 and are ready to assist customers as quickly as possible.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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