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bellajean
New Contributor
New Contributor

receiving messages about non-paymentwhen bill has been paid

I find it offensive that after my account has been paid on the due date I receive an SMS and an email saying that it has not been paid as my bank has dishonoured payment.  I have never had anything dishonoured in my long life and resent the fact that an amateurish company insults me in this way.

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Tina_YC
Moderator
Moderator

Re: receiving messages about non-paymentwhen bill has been paid

Hi @bellajean, thanks for getting in touch with us. We're sorry we left you feeling this way.


If you'd like us to take a closer look at the payment, we recommend messaging us via the My Optus app. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. Let us know how you go. Tina.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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