cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
DiDi1966
New Contributor
New Contributor

printing statements

Hi I am trying to print some older mobile statements from 2017/18/19 and when I print they come out like the photo attached - I have tried just printing page one at a time or in black and white nothing seems to  fix it - I have done it in the past any ideas why this is happening? I can print recent statements with no problem ?optusstatementmisprint.jpgany suggestions?

0 Kudos
Reply
5 Replies
Tina_YC
Moderator
Moderator

Re: printing statements

Hi @DiDi1966, thanks for getting in touch with us. Hmm.. that's odd! Have you tried print screening the mobile statements instead? From there, you can copy and paste the screen shot into a word document. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

YetAnotherAcc
Respected Contributor
Respected Contributor

Re: printing statements

Are you printing from a mobile device or from a computer?

I ran into an Optus pdf recently (not a bill) that would not render nicely at all on my phone but was fine on the PC. 

0 Kudos
Reply
wazzadaylewis
New Contributor
New Contributor

Re: printing statements

print statement
0 Kudos
Reply
wazzadaylewis
New Contributor
New Contributor

Re: printing statements

print a copy of my statement

0 Kudos
Reply
Casey_YC
Moderator
Moderator

Re: printing statements

Hi there @wazzadaylewis,


Are you wondering how you can print your previous Optus bills? 


If so, you can do this by accessing your My Account and following these steps: 

  1. Log in to My Account
  2. Select the account you wish to view the bill for
  3. Select Bills & payments
  4. You can download your bills from the last 7 years.
----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

Top Contributors