For 24/7 support message our team of experts via the My Optus app.
Hi @Reuel, thanks for getting in touch with us. If you haven't already, can you please try the trouble shooting steps below?
1) Turn your phone on and off
2) Switch Aeroplane mode on and off
3) Reset your Network Settings
4) Re-insert your SIM
Let me know how you go. Tina.
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