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awf1884
New Contributor
New Contributor

no uid in nested result from server

Hello!  are we having problems with email server, I cannot delete from trash folder.

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13 Replies
ccritten
Occasional Contributor
Occasional Contributor

Re: no uid in nested result from server

I also have this problem

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Tuong_YC
Moderator
Moderator

Re: no uid in nested result from server

Hey @awf1884 and @critten - when was the last time you guys cleared your cookies and caches? Generally speaking old data can take some storage and interrupt email functioning. If you could please clear any unwanted this will help remove interruption as well as update the access.


Should you continue to have issues after this, please send through your service details to our 24/7 Messenger Teams on the Optus App  and we will run some checks 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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AndS
Super Contributor
Super Contributor

Re: no uid in nested result from server

@Tuong_YC There are now a bunch of users reporting email issues. May be an idea to flag this with someone again and escalate that there are multiple reports now.

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ccritten
Occasional Contributor
Occasional Contributor

Re: no uid in nested result from server

I have just cleared the cache and cookies, and restarted, but am still getting the no mud etc message when I try to look at the mail in my Spam mailbox.

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Aman_YC
Moderator
Moderator

Re: no uid in nested result from server

Hi @ CCRITTEN - apologies for any inconvenience this may have caused. 


We're aware of an issue impacting Optusnet email webmail.  Our IT teams are aware of this and are working to restore services as soon as possible. We apologise for any inconvenience caused. 


 Once again apologies for the hassle. 


----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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ccritten
Occasional Contributor
Occasional Contributor

Re: no uid in nested result from server

Thanks. It seems to be working fine again now.

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Aman_YC
Moderator
Moderator

Re: no uid in nested result from server

Thanks for letting us know @ CCRITTEN.


Enjoy your evening and do let us know if we can assist with anything else. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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JoCutter
New Contributor
New Contributor

Re: no uid in nested result from server

I've had this twice before in the last couple of weeks and then it fixed itself within a few hours but I've been unable to use my webmail for 24hours now. Didn't need to do anything last two times but today have Cleared Cache and cookies too but still not working 

 

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ccritten
Occasional Contributor
Occasional Contributor

Re: no uid in nested result from server

Uh, oh! It's happening again today. Can I receive a notification when the issue has been resolved please?

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