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my

Why is the desktop My Account so slow, my browser (Firefox) keeps asking is i should wait as the something is slowing the browser.On Chrome it just hangs. If i go back it tells me there is no account.

Most user unfriendly interaction i have experienced.

 

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Moderator

Re: my

Hi @Mudguts

It's not great to hear that you are experiencing troubles with using My Account.

Apart from trying different browsers have you tried other internet troubleshooting e.g. clearing cache, deleting temporary internet files and cookies, etc.?

If the issue persists, we recommend messaging us via the My Optus app.

Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Twitter page for further assistance.

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