Yes they do reply it can just take some time.
It's going to be a pretty vanilla response though so don't get your hopes up. The people you're speaking to (phone, live chat, on here) don't make the decisions they simply pass on information. That said, the mods on here are quite good at making sure your feedback is heard, you can't really blame them for what happens from then...
I saw another customer asking the same question and optus replied to their feed, maybe because so many customers had added their opinion about going to Telstra?. They are saying its a tech issue and that they are working with hoyts to fix it.
Convenient it went down just at the start of school holidays.
I have been using Optus Perks to book discounted Hoyts movie tickets for more than a year now, however since the last few days I have experienced difficulties with logging in to the optusperks.com.au website. When I login with my details it doesn't log me in but takes me to the login screen again, this just creates a loop which seems to be the case even with trying to log in through multiple desktops/laptops and OSs. Also, the when I try to log in to the perks with the My Optus App, I am getting a message "Sorry about this, you can't access Perks right now. Please try again later". I have been trying for over 3 days, but the issue hasn't been fixed. Could someone from the Optus team please have a look at this?
Hi guys, hopefully I can clear everything up here. Optus Perks and Movies for Less are definitely available to all customers, we currently have an issue with the desktop site though. It's being looked into as a priority. I'd suggest checking periodically if you don't have an Optus mobile and access to the My Optus app. My apologies for the inconvenience
Hi @RP85, we're aware of the problem with the Perks desktop site, it's being looked into as a priority. The app has been fixed up so you should be able to purchase there. This was recently resolved, so please try again now. Apologies for the inconvenience caused
Hi everyone, sorry for the frustration and inconvenience here. Unfortunately the issue is still being worked on. This is an error, it’s not a policy change. Thank you for your patience while we are working on a fix.
As Tris mentioned above, those customers who are able to use the My Optus App should now be able to access this way.
Hey guys, we've since been advised that there are some customers still experiencing issues accessing the desktop version of the Perks page.
The in-app version of Perks should be working. If you're logged in to the My Optus application, you'll be direct straight to the Hoyts website.
The discount will be automatically applied upon checkout.
For anyone still having trouble, we do have the ability to send out digital vouchers. If you're interested, please send us a PM with your details → http://yesopt.us/pmdan
We'll need your full name, DOB and account number.