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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

live chat on computer. so if phone is broken and all computer wants to do is send sms to phone grrr

Why can't you just have an easy spot to go to straight to live chat. phone broken and want to live chat but wait it wants to send an sms to your phone bit stupid must be a MALE behind a computer set up.. so if you you have some smart males working there but this one must not have common sense.

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Trusted Contributor
Trusted Contributor

Re: live chat on computer. so if phone is broken and all computer wants to do is send sms to phone g

@Wowfav Live chat has not been active for a few months. Since your phone is not working you can message Optus support via social media Facebook or Instagram and include in the message you do not have access to the My Optus app.

I am not an Optus employee. If a reply helps please give a Kudos and when an issue is solved please mark as solved.