Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.
Hmm have you tried the live chat in the Optus mobile app as well as the link I posted? I would assume that just like the phone service it does get busy. Do you have a question that the forum can possibly help with?
Hey @Riddler - apologies for the late reply, what were you needing a hand with? We're here to help out if you do need us.
I have a bill to pay. It is wrong. If I do not pay the full amount, I will incur a fee. I cannot use live chat because it is never on and I cannot find a telephone number....new provider perhaps?
Hi @pissed-off, not great to hear that you're having some trouble with your bill. In this instance, we'd recommend reaching out to our Billing team on 13 39 37 (Mon - Fri: 8:00am- 7:00pm, Sat: 9:00am - 5:00pm). Alternatively, if you can shoot me a private message with your full name, date of birth, and account number, as well as a rundown of the billing issue you're facing, I can have a look for you. Guy