cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

linking my account

Hey,

I'm having problems linking My Account, I use the my optus app to pay my bills, but when I click to view my details which show in the quick view menu, it tells me I need to login and when I try to login it says that my sim isn't linked, so i try again and it completely crashes my app, so i just assume thats a problem on my app failing. So I login to it on my computer and it says my mobile and service ID are inelligable for My Account linking or that it already is linked, but i can't access my billing or anything like that because the My Account isn't linked. I am genuinely lost for what to do, please help me, I've contacted my optus centre and they couldn't help, as well as using the online contact to get help, and browsed through so many questions to see if there's any help and I couldn't find anything for my situation, so I'm putting it out there to see if anyone else knows what to do

0 Kudos
Reply
1 Reply
Moderator
Moderator

Re: linking my account

Hi Ethandean1


We're unable to assist with linking your My Account to your service over the forum. Please send our social media team a message on Facebook or Twitter, they'll be able to get this sorted.

0 Kudos
Reply
Top Contributors