@vnddarade92 Yes Crowd is a Public Forum and a not a direct support point for Optus. Yes Crowd does not access to cannot access or view customer accounts/orders. For Security edit your post and remove your personal information.
Please message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on Facebook or a DM on Twitterand include in the message you do not have access to the My Optus app.