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getting an error message when trying to change my internet plan

hi all i am trying to change my internet plan to the $80 plan from the my entertanment plan but i can.t seem to do it online as when i get to the last part of the website to comfrm the change i get this error message saying

Error Message:Cannot insert the value NULL into column 'boltonType', table 'ExactTarget668.C6201477.EPL Opt Ins'; column does not allow nulls. INSERT fails. The statement has been terminated.
 
Description:An unexpected error occurred during the execution of the page.
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RetiredModerator
RetiredModerator

Re: getting an error message when trying to change my internet plan

Hey @chris97! If you're unable to process the request online, please send us a private message with your account number, full name and date of birth, as we'll happily assist with requesting the rate plan change for you 🙂 Alternatively, our Live Chat team can be reached here


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Occasional Contributor
Occasional Contributor

Re: getting an error message when trying to change my internet plan

Hmmm ... same with trying to change a post paid mobile plan. Seems there is some faulty backend programming happening?

 

Error message: 

An unexpected error has occurred!
Error Message: Input string was not in a correct format.
Description: An unexpected error occurred during the execution of the page.
line 0, column 0
Exception Info:
Failed to convert parameter value from a String to a Int32.
System.FormatException: Input string was not in a correct format.
Source: mscorlib

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Blog Author

Re: getting an error message when trying to change my internet plan

Hmm @slbm, we've recently migrated a large batch of post-paid mobile services from our old legacy service/billing platform to a new modernised service platform. I wonder if there's an issue performing upgrades via self-serve for those services that have been migrated to our new platform. I know its basic trouble shooting but have you tried again after clearing your web browsers cookies/cache? If you're still having issues, our live chat team can definitely help out with this sort of enquiry → http://yesopt.us/chat. Let us know how you go.

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Occasional Contributor
Occasional Contributor

Re: getting an error message when trying to change my internet plan

Thanks Dan, I did end up just calling - thanks ☺️ 

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Moderator
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Re: getting an error message when trying to change my internet plan

Thanks for the update @slbm. Please do let us know if you need a hand with anything else. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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