hi I to am receiving the error message
Hey @peteb1023, it sounds like you've received a faulty SIM card. A direct transfer of credit to another service differs from a SIM replacement. You can always replace your SIM card with a new SIM and the credit will transfer between SIM cards. We're unable to transfer credit from a SIM that hasn't been activated.
Hmm, I've checked our Error Code Matrix and I've found the following error description:
"SIM number entered is unavailable, please check you've correctly entered SIM number and try again."
Can you try again for us? If you're still receiving the same error, you'll need to ask Woolworths to refund or replace the SIM you've purchased.