i have tried to set-up an account online so I can now do direct debits but apparently it doesn't like 'my identity??
My account number is hidden19 6479 877
Email to be set for the account is hidden, if you can delete any other emails linked to this account that would be great thank you
Just a heads up D-CM as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
I'm afraid not. You'll need to contact Optus directly for assistance.