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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

direct debit set-up not working

i have tried to set-up an account online so I can now do direct debits but apparently it doesn't like 'my identity??

 

My account number is hidden19 6479 877

Email to be set for the account is hidden, if you can delete any other emails linked to this account that would be great thank you

 

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Online Community Manager
Online Community Manager

Re: direct debit set-up not working

Just a heads up D-CM as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Re: direct debit set-up not working

i dont want to download another app!

can someone from your team call to sort this out- very frustrating

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Online Community Manager
Online Community Manager

Re: direct debit set-up not working

I'm afraid not. You'll need to contact Optus directly for assistance.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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